Return & Refund Policy

You have fourteen days from delivery to start a return, for any reason.

What can be returned

Anything unused and in its original packaging. Items sealed for hygiene reasons — cosmetics, underwear, earphones — can only be returned if the seal is intact.

How to start one

Open the order in your account and choose "Return item". You will get a return reference and an address. Pack the item with the reference inside, and keep the receipt from the courier until the refund lands.

Refunds

Refunds are issued to the original payment method within five business days of the item arriving back with us. Delivery charges are refunded when the return is our fault — a faulty, damaged or wrong item — and not when it is a change of mind.

Faulty items

A fault appearing within the warranty period is covered regardless of the fourteen-day window. Contact support with the order number and a photograph and we will arrange collection at our cost.